What are the packages and support prices for the website?

 Website support ensures the health and correct operation of different parts of the website on an ongoing basis, and if there is a problem or interference in any part of the website, the site support services team will immediately cover the site support price and receive it. Fixes the problem. On the other hand, it is noteworthy that security will not be provided 100% anywhere and at any time, so in the support process, work is done to minimize damage in the event of unpredictable problems. As a result, if the health and proper functioning of your website is important to you, we suggest that you have a professional and strong support team by your side.

Description of services and site support packages

What is site support?

What are the problems of a site without good support or with bad support?

To which company should we entrust the support of the website?

What are the types of site support tasks?

What are the types of website support and by whom?

The result of excellent and powerful support

Frequently Asked Questions About Support

The last word

Website technical inspection (free of charge)

After submitting your request in the same form at the bottom of the page, we will thoroughly review and analyze your website and extract the current defects of your website after the final test. And in the last step, we will send you a report in the form of a video or PDF file to be informed of any problems that exist on your site and that you may not be aware of.

This is done by the online team with a limited capacity per week and will be completely free.

Free website review

1- Service tariff and price of website support packages

Standard support

Individuals and small teams

Fix common website errors

WordPress kernel update

Periodic update of WordPress template

Update free WordPress plugins

Ticket website technical support

Monthly backup of the entire site

Specialized upload of 2 contents per month

Maximum problem request 10 pcs

5. Discount on other services

One thousand tomans 599 / per month

free consultation

1 week money back guarantee

Professional support

Growing businesses

Development and SEO consulting

All standard plan services

Specialized upload of 4 contents per month

Maximum problem request 15 pcs

15. Discount on other services

Install Certum commercial ssl

Check the correctness of ssl function on pages

One thousand tomans 999 / per month

free consultation

1 week money back guarantee

Popular plan

VIP support

Advanced companies

Development and SEO consulting

All professional plan services

Specialized upload of 10 contents per month

Maximum problem request 25 pcs

25. Discount on other services

Check for necessary and unnecessary plugins

Daily backup of the site database

Weekly website health monitoring

Webmaster Website

One thousand tomans 1,499 / per month

free consultation

15 days money back guarantee

What are the duties and responsibilities of website support?

Website Support Tasks

free consultation

2- What is website support?

What is Website Support?

What is site support? And what are the responsibilities of the website support team? Site support includes three sections, technical support, SEO support and content support. The actions taken to ensure the proper functioning of the website also include site support. The tasks of the site support team are different and mandatory for each type of site. It is good to know that; Nowadays, the importance of site support is much more than the design of a specialized site, because if a website is without support or with bad support, that website can certainly not perform its duties properly in front of users and visitors of the site.

Once the website is delivered to the website owner, the support team's services and tasks begin for free or upon receipt of the site support price for a limited period of time. Simply put, the set of services that companies provide to website owners is called the tasks of the site support team. These tasks will be clearly and accurately stated in the website support contract.

Many companies offer technical support services for websites that they have already sold, which are either provided for free for a specified period of time or for a fee. Support is usually provided via email, tickets, and social media through software or a website.

Many companies today use "technical support" to address potential problems within their organization.

At present, the services and tasks of the website support team are also freely available on the Internet, and these services are also provided for free and for a fee.

3- Website without support or with bad support?

Surely a website without support has to wait for big or small problems at all times.

Surely a website without support has to wait for big or small problems at all times. In the event of any problems, the website owner can only see the loss of customers and users of his site. Even if a website has support but the support team does not perform well according to their duties, the users and customers of that website should periodically endure the problems of the website for a few days because the support team either has enough time or knowledge or enough experience to They do not have the problem to solve the site. In this way, nothing will be a hassle for the site users, on the other hand, negative branding will be given to the employer, which may be hidden from some website owners. It is not bad to review some problems during this bad period.

Ever had your website purchase process get in trouble and everything you call the web designer does not respond?

So far, the site has not loaded properly and you are announcing the urgency of this issue to the support, but he calmly says that we will check tomorrow? (Tomorrow ?? !! I just checked Mick

نید؟ !!)

When you make a ticket for a small problem on the site and this ticket reads your WordPress and hosting information after 3 new working days? (After 3 days ?? !! That information that has been sent many times before ??)

When they make a part of a website, does 1 other place fall apart? (That is, you do not test the site after doing the work?)

Supported for 4 days, do not reply to tickets, call, text message, telegram, WhatsApp, or anywhere else ?? (Where are you?)

Has hosting ever tickled you and told you that there is a problem with the site and that there is no one to solve this problem and the designer does not support it?

Yes, 99% of those who have a website with bad support or without support must have had this problem, and the other 1% should wait if they do not, because no website is constantly stable and needs support with daily and weekly updates.

4- To which company should we entrust the support of the site?

One of the main characteristics of the support team is having up-to-date knowledge, effort and a lot of experience.

Designing and creating a website is just one step towards business development. Website support and maintenance is the next step that is more important than website design itself.

For this reason, support should be provided by a team with a high level of experience and expertise in this field; One of the main characteristics of the support team is having up-to-date knowledge, effort and a lot of experience. Even enough experience is not enough for the support team. Must have a lot of experience in the field of website troubleshooting. From constant updates of server and hosting and complete nobility of the support team to updates and syncing of the website with the server to fixing structural problems and website templates and plugins. There is also a specific contract request with a clear team to-do list as well as SLA support for the website owner's rights that you should be fully aware of. Of course, the price of site support is also important, but it should be borne in mind that the quality of services and the brand of companies has a direct impact on the site support tariff.

Onlineer Company with 11 years of experience in the field of website design and professional support in this field can be a good option to entrust all the concerns of your website. Because customer satisfaction as well as having loyal customers of this company for many years is a good example of this. Also, the experience of this collection in various fields of digital marketing, including SEO of Android and iOS application design, as well as designing best-selling store templates such as New Kala and AdWords and CPC click advertising campaigns, can meet your needs in all fields of digital marketing in 360 degrees. Cover.

If you wish, in order to support your website, you will first receive the SLA of support along with the list of services and find out about the full terms of support, and then a support contract will be concluded with you.

5. What are the types of website support tasks?

The tasks of site support include a set of services such as: making settings and fixing technical problems of the site, making updates, fixing problems, maintaining the site against viruses and hackers, making changes and corrections in the site, and so on.

These tasks that are essential to the website are called site support services and tasks.

Of course, the services and duties of the support team do not end with just a few cases that we mentioned, but increase the price of the site support according to the customer's needs or package.

There is no site that does not have a problem. Or do not need support and updates. Due to daily and weekly updates of plugins and content management systems of the site, which constantly changes it. The process of updating and troubleshooting the site should also be updated, so as not to lag behind your business competitors.

The online team's suggestion to you is to try to leave zero to one hundred of your site launches, from design to SEO and support, to a reputable team or company; Which has a moral and professional guarantee for you. In this case, the speed of your work progress will increase and you will pay less and you will start your internet business safely.